Tunnel Media is a boutique video production studio based in Toronto’s East End.
We work with start-ups, non-profits, and small businesses to develop narratives about breakthroughs and change.
We tell your stories.
Our varied backgrounds and experiences give us unique perspectives to shape stories.
From concept to creation: our experience spans the entire production process.
We’re always open to new ideas and dig collaborating on custom projects.
Events + press releases
What its all about
We can't wait to hear from you.
TERMS OF SERVICE
1). Acceptance of this quotation and/or issue of a purchase order from the client, is acceptance and agreement of the Terms and Conditions stated below, which forms the contract between Tunnel Media and the client.
2). All quotes are free and valid for fourteen (14) days unless otherwise agreed.
3). Costs will be discussed during initial meetings between the client and Tunnel Media. Costs will be relative to the valid quotation provided upon request. Costs will be dependent on the type and length of the production, as well as time spent on pre-production, production and post-production. Any additional costs to the production will be notified and charged accordingly to the client.
4). Production fees shall be exclusive of disbursements and expense items related to travel, accommodation, subsistence, and similar items which will be invoiced to the client on the relevant project, or separately as necessary.
5). If a project requires additional content, this is, in effect, a contract change. An amendment will be made to the original contract and, once approved, becomes contractually binding. E-mail correspondence shall be sufficient to prove changes to agreements for the form and content of programs.
6). Tunnel Media will not commence work on any project until a signed purchase order or equivalent document has been provided by the client.
7). The client’s requirements must be clearly provided in the form of a written brief or completion of the Video Production Questionnaire Tunnel Media with at least 48 hours notice before commencement of any work.
8). Unless agreed otherwise in writing, Tunnel Media reserves the right to request 40% (exclusive of HST) of the invoice as a deposit which must be paid after terms of contract are agreed and at least 7 days prior to commencement of any work. The remaining 60% shall be payable on completion of the project. In relation to specific contracts, these figures or terms may be varied as set out in the respective contract.
9). Notice of Cancellation or Termination: Prior to commencement of production: In the event of cancellation of a service or termination of the agreed contract, in whole or part, by the client, Tunnel Media reserves the right to make the following cancellation/termination charges. Cancellation by the client with less than 48 hours notice may result in up to 50% of total charge minus any deposit paid. Cancellation by the client prior to 48 hours notice may result in a charge being made to cover costs already incurred. Cancellation by the client when the production has commenced, or with less than 48 hours notice, may result in up to 100% of the total charge being made. Tunnel Media reserve the right to cancel or terminate a contract if:
a). You or your organization becomes insolvent or subject to bankruptcy proceedings.
b). The reputation of Tunnel Media and anyone connected with Tunnel Media could be damaged.
10). The client may terminate the contract at any time by written notice of termination, and on settlement of account. When the client terminates the contract, they will remain liable to pay in full for all work previously undertaken and in progress by Tunnel Media unless any other written agreement is reached in advance.
11). Any contract requiring Tunnel Media to work to specific deadlines provided within the written agreement will be deemed to include a proviso that the clients will make themselves reasonably available to communicate with Tunnel Media, its servants or agents, as necessary.
12). A project will only be publicly released by Tunnel Media and the client once both parties (Tunnel Media and the client) approves all content as complete and satisfactory and confirms this in writing. Clients are not permitted to release any form of preview/work-in-progress content to the public or their end user.
13). Tunnel Media reserves the right to refuse to use, publish or broadcast any information it considers obscene or morally unsuitable or which would breach copyrights, or which is libelous, defamatory or illegal. Should such a submission occur, the client will be advised which information was deemed unsuitable, and requested to amend the information. If the client can show good reason to use the “unsuitable” information, its inclusion may be considered.
14). Tunnel Media shall be under no liability if unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by suppliers or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the client may, by written notice to Tunnel Media, elect to terminate the contract and pay for work done and materials used but subject thereto shall otherwise accept delivery when available.
15). Tunnel Media cannot be held liable for loss or damage caused as a result of third party action or failure.
16) a. PERMITTED USEAGE: In consideration of, and subject to, the final payment of full fees due to Tunnel Media by the client, Tunnel Media hereby assigns to the client with an in perpetual, worldwide license to use the accompanying image(s) , sound(s) and video(s) (collectively, “Media,”) for permitted commercial purposes, defined as:
– video, broadcast, theatrical
– advertising, promotion and industry/company communications
– as part of a commercial website for promotional or other communication purposes
16) b. RESTRICTIONS ON USE: The client may not resell, relicense, redistribute without express written permission from Tunnel Media. Use as a derivative work, and reselling or redistributing such derivative work is prohibited. Media may not be used in a pornographic, obscene, illegal, immoral, libelous or defamatory manner. Media may not be incorporated into trademarks, logos, or service marks.
17). Tunnel Media Productions retain the right to use any content of the project or video (in part or in full) in perpetuity and in any medium for the purpose of Tunnel Media Productions promotional use, unless otherwise agreed in writing with the client.
18). Any confidential or proprietary information which is acquired by Tunnel Media from a client, company, person or entity will not be used or disclosed to any person or entity, except when required to do so by law. If required, Tunnel Media will sign and adhere to the conditions of any Confidentiality Agreement used by the client. Likewise, the client shall keep confidential any methodologies and technology used by the Tunnel Media to supply of the product(s) or service(s).
19). Unless otherwise agreed in writing, the client accepts Tunnel Media’s decisions on creativity within the product(s) or service(s).
20). If payment is not received within 28 days of the invoice date, Tunnel Media reserve the right to charge interest at a rate of 5% per annum, which will be added to the client’s account.
21). Payments may be made by bank transfer or cheque. All cheques must be made payable to ‘8442916 Canada Inc.’.
22). On delivery of the final master video, any technical issues encountered in the video will be corrected free of charge by Tunnel Media. Tunnel Media reserves the right to quote and charge accordingly, any ongoing and additional post-production incurred outside of the agreed contract.
23). Tunnel Media cannot be held liable to any party for any errors on any medium after the client has agreed in writing that the content is correct and accurate and should be posted, published or broadcast.
24). Any claims must be made in writing to Tunnel Media within 7 days of receipt of goods. If no claim is made within this period the client is deemed to have accepted the goods at the agreed price.
25). Until all payments are made in full, the copyright and ownership of all edits and material shot or created remains the full copyright and ownership of Tunnel Media Productions Ltd. Any material published that has not been fully paid for, will be copyright-claimed by Tunnel Media Productions to the publishing platform.
26). Tunnel Media reserves the right to watermark all or any, preview or completed videos until the total bill is paid in full – at which point, the clean ‘public ready’ final version will be released to the client.